Shipping policy
We ship via Australia Post with automated tracking on all orders.
We strive to process and deliver your orders promptly. Please read below for details on our shipping policies:
Processing Times
Orders are processed within 1-3 business days, excluding weekends and holidays. You’ll receive a confirmation email with tracking details as soon as your order is shipped.
Shipping Options & Estimated Delivery Times
We offer the following shipping options for your convenience:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.
Shipping Rates
Shipping rates are calculated at checkout based on the shipping method chosen and the destination.
International Shipping
We ship to select international destinations. Please be aware that international customers are responsible for any customs duties, taxes, or fees required by their country.
Order Tracking
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order’s progress on our carrier’s website.
Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery window, please reach out to our customer service team at hello@alkinaa.com.au. We will work with the carrier to resolve any issues as quickly as possible. For lost or missing packages, please contact us within 10 business days of the estimated delivery date.
Incorrect Shipping Information
Ensure that your shipping details are correct before placing your order. We are not responsible for any delays or additional charges incurred due to incorrect information.
Contact Us
If you have any questions about our shipping policy, please reach out to us at hello@alkinaa.com.au
We’re here to help!